FAQs - Accommodation
General information about our accommodation.
Q: What are the check-in and check-out times?
Check In: 14:00:00 (2pm)
Check Out: 10:00:00 (10am)
Early check-in may be available on the day of arrival. Please contact the property 24 hours prior to enquire.
Late check-out may be available on request. A small charge is applicable for departures after 12:00pm.
Q: What do I do if I am arriving after office hours?
If arriving outside of office hours (see below) please contact the office at least 24 hours prior to arriving as you will need the access code to the key safe. A small safe is on the wall beside Reception and the code will provide you access to an envelope which will contain your keys and instructions on how to get to your apartment.
Monday-Friday: 07:30 to 18:00
Saturday: 08:00 to 16:00
Sunday: 08:00 to 12:00
Q: What is the difference between Beachfront and Ocean View?
The beachfront apartments are located directly opposite the patrolled section of Trinity Beach - all that is separating the apartments and the sand is a service road.
The ocean view apartments are at the rear of the beachfront apartment buildings and are elevated to capture panoramic views of the ocean (from Yorkeys Knob to Palm cove).
Q: Is linen included?
All of our apartments are fully self-contained. This means that everything you need is provided, including linen and cooking utensils and equipment.
Initial supplies of sundry items, such as toilet paper, shampoo, conditioner, tea, coffee, milk, sugar, washing up detergent and dishwasher powder are also included. Should these supplies need replenishing during your stay, then these can be purchased for a small price from Reception or from the local supermarket.
Q: What is a Kitchenette - this is mentioned for your 1 Bedroom Apartments?
A kitchenette simply doesn't have an oven.
There is a 2 burner cook top, a microwave, pots and pans - everything needed to cook a meal for two. The fridge is minimum 140 litres and also has a small freezer.
Should you want to cook a Roast Dinner or be a little adventurous, we have an electric frying pan available at Reception. During office hours, simply dial 9 on your phone to request this.
Dishwashing liquid is supplied during your stay with us.
Q: I have read an average Review online about On The Beach. What is your comment?
We applaud (and actually encourage) guests who write reviews on sites such as TripAdvisor, Expedia, Booking.com and more recently Wotif. These sites give our guests the opportunity to let others know about us prior to them making a booking.
Mostly these reviews are a honest interpretation of a Guest's stay. Unfortunately some people also see this as an opportunity to vent their frustration about something which wasn't exactly right during a stay - this could include a misinterpretation of accommodation type, a disagreement which was had with a staff member, something which happened on a tour or at a local restaurant.
We are not perfect and we don't claim to be. What we do claim is that we will offer you a fantastic holiday in 4 Star accommodation at competitive rates. We will try to make your holiday your best ever. If something isn't right, we ask that you report this to us at the commencement of your stay, and we will make every effort to make it right.
Read the Reviews knowing that we don't always get the opportunity to make a comment, and keep in mind that usually, there are 2 sides to every story. Read them for what they are and look at the big picture. We are proud of our Reviews, especially on TripAdvisor, and we make no attempt to hide them - the good and on a rare occasion, the not so good.